Privacy Policy

1. Introduction

Welcome to Arabian Travel World (ATW)! We are a private limited company based in the Kingdom of Saudi Arabia, dedicated to promoting the Kingdom as a premier tourist destination. Our goal is to attract visitors, encourage tourism, and foster collaboration between the public and private sectors, ensuring an exceptional experience for all travelers. We also work closely with the Saudi Tourism Authority to promote regional tourism and offer a seamless visitor facilitation platform.

At ATW, we take your privacy seriously and are committed to safeguarding your personal data in line with the Saudi Personal Data Protection Law (PDPL), issued under Royal Decree No. (M/19) on 16/09/2021. If you have any questions, feel free to reach out to us using the contact details below.

Contact Details:

• Email: admin@arabiantravel.world

2. Last Update

Our Privacy Policy was last updated on September 21, 2024.

3. What Personal Data Do We Collect?

At Arabian Travel World, we collect different types of personal data, both directly and indirectly, ensuring we only process sensitive data with your explicit consent. Here's what we collect:

• Information You Provide:

  This includes details you give us when using our services, such as your name, ID number, address, contact information, email, bank details, and even images or voice data when relevant.

• Communication Data:

Any interactions with us, like customer support requests, inquiries, or feedback.

• Cookie Data:

We also gather information via cookies, such as web logs or your IP address.

• User Login Data:

Any information you use to log in or authenticate your identity.

4. Purpose, Legal Basis, and Retention Period

We will only collect and use your personal data in line with relevant data protection laws. Most of the time, we do so for reasons like:

• With your consent, which you can withdraw anytime by emailing us at admin@arabiantravel.world.
• For legitimate business interests, such as when it's not practical to contact you.
• To comply with legal obligations or agreements.

We will store your data for as long as required by law (up to 120 months) or until we have fulfilled our responsibilities. After that, we securely dispose of your data according to legal requirements.

5. How Do We Collect Your Data?

We gather your personal data through the following methods:

• Direct Collection: When you provide information via online forms, phone calls, or email.
• Indirect Collection: From trusted partners, government agencies, cookies, and public sources.

6. How Is Your Data Stored?

Your personal data is stored on secured cloud server. We ensure these servers are protected by advanced technologies and are compliant with the National Cybersecurity Authority's regulations.

7. Do We Share Your Data?

We never sell or trade your personal information. However, we may share data with trusted third-party processors who assist us in our operations, ensuring they adhere to strict confidentiality agreements.

8. What If You’re Outside Saudi Arabia?

We adhere strictly to Saudi Arabian data privacy regulations, regardless of your location.

9. How Do We Protect Your Data?

To protect your personal data, we use robust technical and organizational measures, all in accordance with the National Cybersecurity Authority’s guidelines.

10. Your Rights Regarding Your Personal Data

You have several rights concerning your personal data, including:

• Right to be informed: Knowing how we use your data.
• Right to access: Requesting a copy of your data.
• Right to rectify: Correcting any inaccurate or incomplete information.
• Right to request deletion: Asking us to delete your data, unless legally required to keep it.
• Right to withdraw consent: You can withdraw your consent for us to process your data at any time by contacting us at admin@arabiantravel.world.

11. Protecting Children's Data

Our services are intended for users who are at least 18 years old. We do not knowingly collect data from children.

12. Cookies Policy

We use cookies to improve your experience on our website. You can manage your cookie preferences and choose to opt-in or opt-out of non-essential cookies at any time.

13. Liability Disclaimer

Our website and services are available for personal use, and by using them, you agree to our terms outlined in this Privacy Policy and Saudi laws. Your continued use of the site implies acceptance of these terms.

14. Relevant Legislation

For more details about the regulations mentioned in this Privacy Policy, you can refer to:

National Data Management and Personal Data Protection Standards.

National Data Management Office Policies.

Personal Data Protection Law.

National Cybersecurity Authority Controls.

15. Filing a Complaint

If you have concerns or believe we are not complying with the Personal Data Protection Law, you can file a complaint via email at admin@arabiantravel.world. If you are not satisfied with the outcome, you can escalate the issue to the Saudi Data and AI Authority (SDAIA) at:

• SDAIA Address: Riyadh, Kingdom of Saudi Arabia
• Website: sdaia.gov.sa or dgp.sdaia.gov.sa.